Booking terms
Cancellation policy and terms for bookings with Hópferðir / Yes Travel.
Cancellation policy
- 7+ daysbefore departureNo cancellation fee
- 3–6 daysbefore departure50% cancellation fee
- 0–2 daysbefore departure100% cancellation fee
No refunds are available once a tour or service has commenced, or in respect of any package, accommodation, meals or any other services utilised. When cancelling any booking, you will be notified via email or telephone of the total cancellation fees if there are any. All cancellations must be made in writing.
Booking and payment
After booking, you will receive a booking confirmation and a voucher. If you choose to pay in the booking process, you will also receive a receipt for a payment sent according to the contact information given by you in the booking.
The prices quoted are based on the current purchasing price in Iceland. Prices are in ISK (Icelandic Kronur). Prices are guaranteed after full payment has been made. Our prices include VAT and taxes.
There is no charge or service fee for processing credit or debit card payments. Full payment by credit or debit card is required to make a reservation. Payment will be listed as Hopferdir on the credit or debit card statement.
Insurance
We strongly advise all our clients to have travel insurance against costs and losses, including compensation for medical costs and cancellation fees.
Safety rules & responsibility of participants
People under the influence of alcohol or intoxicating drugs are not permitted on the tours.
All participants must participate in the tour by their own free will and are aware that each trip can involve some risk and danger. It is the responsibility of each person to assess whether he is physically able to take part in the trip. Each participant is obliged to inform the tour guide of any condition that might affect their ability to participate in the tour.
The staff at Hópferðir / Yes Travel reserve the right to advise the participant(s) against joining the tour if they believe it may be dangerous to their health or the health of those around them. Every person agrees to follow the safety rules provided by the staff.
All luggage and personal equipment are, at all times, at your own risk.
Changes to tours
Hópferðir / Yes Travel reserve the right to alter tours and itineraries due to weather or road conditions. All programs can be changed or cancelled at any moment during the trip to assure the safety of the clients and staff.
No responsibility is accepted for losses or expenses due to delays, changes of flights, or other services, or because of strikes, accidents, sickness, damage, negligence, weather, war, changes in schedules, or other similar causes.
Complaints
All complaints must reach Hópferðir / Yes Travel within one week from departure from Iceland. Otherwise, possible compensation is not valid.
Choice of law and jurisdiction
The interpretation and application of the purchase shall be in accordance with Icelandic law. The only jurisdiction and venue for any dispute is the district court in Reykjavík, Iceland.
Privacy and personal data
The collection and processing of personal data collected are for purposes of credit card verification, issuing of booking confirmations and tickets and direct marketing through Hópferðir / Yes Travel. Hópferðir / Yes Travel do not give any of your personal data to third parties.